In most cases, refunds are processed immediately. DoorDash will refund you within two days if you file a claim. If your order does not show up at all, reach out to DoorDash customer support. Send us an email to [emailprotected] with your information, order details, and Tiktok handle, and well make this right!. You can have missing items on DoorDash for several reasons that might include: The Dasher responsible for transporting your food ate your food. If the customer is missing food, has an incorrect order, have never received the order, GrubHub will refund the purchase within five business days. The . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Browse the most lucrative promotions we offer. This usually takes between 2-7 days. This time, an item was completely forgotten and it was late, and they say they cannot compensate me for the inconvenience, That seems like bullshit. I ordered from DoorDash two days ago and I have gone round and round with Customer Service and I have to say that they are uneducated. Select Order Issues and Items Made Incorrectly and follow the prompts to contact a customer service agent and get your DoorDash refund. If you love beer, making and selling your own can be the perfect business for you. Under "Order Issues," select "Missing Items." If your order wasn't made correctly, select "Items Made Incorrectly." After you've selected your issue, follow the prompts on the screen. Our website is supported by our users. Doordash keeps track of how often your account requests a refund and reserves the right to deny a refund for any reason. On a recent order doordash is refusing to refund a missing item because I have received too many refunds at this location. Over the past few years, the food delivery services boom has brought incredible convenience. If youre missing your entire order, perhaps the driver delivered your order to the wrong address. It is not my fault particular stores have employees that forget items often. What should we do if items are missing from an order?Follow me on T. Now that restaurants are sealing bags, we can no longer verify all items are in an order. You know that all Indians don't have accents right? Not a DoorDash Customer? DoorDash Subscription Refund (DashPass Refund) DashPass, the monthly DoorDash subscription worth $9.99/month, lets customers enjoy free delivery on any order $15 or more. Your order will be remade, or you will be eligible for a refund. You can ask for help or request some . I will not longer use a food delivery service that treats the customer like an enemy. Not to mention the time it takes to report the error (while family is hungry). The person I just spoke to on the phone actually said to me that even if it was delivered to the wrong address, It was still delivered and I would receive no refund or credits. Receiving a refund for a missing item does not feed my family. 4. Make sure you explain your experience in as much detail as possible. After youre done, feel free to include any additional information in the pages freeform Details section. If you choose to buy a monthly subscription to DoorDash, known as a DashPass, for $9.99 a month, youll enjoy free delivery on any order of $15 or more. Im like, what the fuck do you mean? because I paid for that.. We sometimes earn affiliate links when you click through the affiliate links on our website. I pay for DashPass. Tap on the Help option in the top right-hand corner. Dont miss my post on 12 Weird Ways to Make Money you never know if youre part of the target market for these opportunities. But the last two times I reported a missing item in the order, DoorDash didn't immediately process the refund. Once youve reported the problem, you can find what refund type that youre comfortable with, whether its a DoorDash credit to use on your next order or a refund. Theres a way to get your money back. I did cancel my dashpass and got a refund for the current month, so that's a way to get some money back at least if anyone else has been in this situation. You cannot receive a refund from Doordash in a store, even if it is the store you ordered from. In most cases, DoorDash then issues a refund for the item. There can be all sorts of different things you want to know before trying to get a DoorDash refund. Some of the issues listed below might make you eligible for a refund on your purchase. They forgot my fucking soda the other day, and they were like, sorry, we can do nothing about this,' she claims. Make sure that you stay calm and be honest. In the Orders tab, select your current order, tap Help, and select an option called Make adjustments to this order.. DoorDash makes reporting a complaintabout missing food deliveries simple. DoorDash will let the restaurant know there was an issue with the order, and DoorDash will issue you a refund for the missing item. Number of Views 894.89K. When I contacted support they refused to refund me, told me a manager would call me back in 2 hours, no one called, and I'm not sure what to do. If you purchase your groceries and have Instacart bring them to you when you're ready or make them available for pickup, you may be able to save a lot of stress and irritation. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Desktop users. Explain in detail what happened during your DoorDash ordering experience. im a dasher who had her order messed up by a restaurant last night instead of sides for my meal i got a serving of disappointment and an account credit. If not this, what else would qualify? Does Grubhub refund for missing items? Can I Get A Refund For The Doordash Product After Use? I placed my first order with DoorDash last night. If you are dissatisfied with your overall experience, even after getting in contact with customer service, you can still contact DoorDash and make a statement or a complaint about your experience. Create an account to follow your favorite communities and start taking part in conversations. What can I do besides reverse the charge through my bank? IF he delivered it, he gave it to somebody else. I would think that this is actually illegal. Ordering from DoorDash is usually hassle-free, even if youre competing with over 1.5 million customers worldwide waiting for their meals delivered to them. In addition to not getting your food as ordered, this also creates a rather serious health safety hazard. I don't keep it in my pocket either. Tell them your reason to cancel the order, and they will tell you what refund you can get (full, partial, or zero) and how you want the payment. Chances are they will gladly help you out with a refund. Or, perhaps the item you ordered is the wrong size or did not fulfill a special request. @nikki_mackk/TikTok Restaurants often handle dozens of orders at once, and your missing or incorrect item could just be a mistake or oversight from the restaurant. THEY ARE PROBABLY USING THIS TACTIC TO SAVE MONEY OR SOMETHING CRAPPY! I demanded them to call me back so I would not have to be on hold as it is taking away from my life. If you abuse the refund system too often, Doordash will not issue any refund. Update 11:37pm CT December 27: In an email exchange with the Daily Dot, Nikki said she has not had her ability to request refunds restored since posting her video, and that she has given up hope of being refunded for the missing beverage. THEIR CUSTOMER SERVICE SUCKS BIG HAIRY DONKEY BALLS. If you purchased an annual DashPass subscription, you can: Obtain a full refund of your purchase price, as long as you cancel in the first 48 hours. EXACT same thing happened to me, one commenter wrote. After they have granted you a refund, you will receive a confirmation email that tells you the refund issue date and the amount of money refunded to you. They kept pushing the delivery time back then finally assigned a dasher. doordash doesn't refund in any way but account credit. We've written thousands of articles, helped millions of people, and have saved a countless amount of money from falling into the wrong hands. I did not get any phone calls. You can use your DoorDash app to report the mistake and request a DoorDash refund. Doordash ensures that you get your refund as soon as your approval goes through by using credits to issue refunds. Driver goes hold on, I gotta get a pic of you Im like Today im accepting all doordash and uber eats orders i just thought this was sweet/ a bit funny. If an order is missing and the restaurant forgot it, the establishment must pay for the missing items. Simply select your items, add them to you cart and checkout (no login necessary). His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. DoorDash collects money on behalf of the restaurant. If I can't get a refund for the items I don't receive because DoorDash thinks I'm lyingaren't I pretty much forced to just stop using DoorDash? I got in the car to go to work (my friend picks me up every day), right after I had sent the order to Taco Bell. Say your food is cold, or soggy, or burnt, or even unsafe to eat. I'm a Dasher I'm a Merchant. Use the DoorDash app or LiveChat feature to contact the driver for an explanation. Never Delivered Violations Explained . How to Contact DoorDash About a Missing Item, What Not to Do If You Have a Missing Item, Pro Tip: If You Need Something, Contact Your Driver Before Order Delivery. Explain the details of your situation, and DoorDash will contact you to offer a resolution or explain why a refund is not forthcoming. Your email address will not be published. All refunds are handled through Doordash. I requested assistance from doordash and 3 days later they say that they are unable to provide any compensation This thread is archived New comments cannot be posted and votes cannot be cast 5 13 Related Topics Your driver will not retrieve your missing item from the restaurant and run it back out to you. Is The Panera Bread Sip Club The Solution To The Latte Factor? This decision will impact whether they issue a refund. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Why Wont DoorDash Refund My Entire Order? In addition, Doordash will never refund dasher tips or delivery fees associated with your order. This is where youll be told if youll be given credits or refunded for your order. I guess thats what Ill do. How did you phrase it when you spoke to them and got your money back? You are also likely to be refunded if the restaurant sent an item thats the wrong size, missed a special request, or gave you something different from the menu description. In addition, DoorDash typically responds to refund requests within a few hours of receiving them. They further explain their credit refund process on their website. If you complete the cancellation in time, your money will be refunded to you. There are two types of refunds customers can request refunds on normal orders and refunds on subscriptions. I am sure they are struggling to figure out who is a scammer and who is a real customer. She was at the restaurant for 20 min then disappeared. Follow the prompts on the screen. When a DoorDash order doesnt ever arrive, theres a chance that your Dasher delivered the meal to the wrong address. There is a limit for every account, and only 2 refunds are allowed, and if a person requests refunds multiple times, there are probable chances that the account will be blocked from further refunds. Poor bloke aint gettin laid for a while if hes What a time to be alive still my favorite order to date. If you discover a missing item from your DoorDash order, you will want to report it using the DoorDash app as soon as possible. Thats about all, Call your bank and cancel the transaction. DoorDash sent an incorrect order to your address. I have had McDonalds leave out our pies we ordered ($3.00 total) but Uber Eats they refused to refund me. Copyright 2023 FinancialPanther.com. Charges paid by you for completed and delivered orders are final and non-refundable. In 2014 he acquired Ridester.com to share his experiences with other drivers. Then I made a $80+ order from Jack In The box from Door Dash with my est delivery time 50 min. All I want is a refund on the one item missing from my order. The first time, the case got transferred to e-mail and they later refunded me. Obtain a full refund of your purchase price, as long as you cancel in the first 48 hours. If you experience this and suspect this is what happened, you can use the mobile app to report your issue. Explain the details of your situation, and DoorDash will contact you to offer a resolution or explain why a refund is not forthcoming. So if your Doordash order is messed up, you are not entirely out of luck. The dasher shows up with 2 small bags. However, I was charged over $25 for the items by DoorDash. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Doordash will issue full refunds on items that never arrived. Contacting the restaurant about a missing item most likely won't be helpful. Select "Help" on the right-hand side. ivetriedthat was started in 2007 to help protect consumers from falling victim to online scams. That said, follow these steps to report a problem on the DoorDash app: Under the "Orders" tab, find the order that never arrived Click on "Help" in the top right-hand corner Under "Delivery Issues," click on "Order never arrived" If an item is reported as missing or incorrect by a customer, DoorDash may issue refunds and/or credit to customers on your behalf. If this is your first time requesting a refund I'd think you should get it. Even pointing out to customer service that the picture of where the food was dropped isn't my front door or even a door on my building doesn't seem to persuade them that it's not my fault the food isn't arriving and most dashers bring it up without issue. A DoorDash driver cannot directly cancel your order. Because the order was created through DoorDash, restaurants will always direct you to DoorDash about problems. Then you can hit Submit.. I always report missing items for a refund or redelivery on DoorDash because it doesn't make sense to pay for an item I don't receive. There are no direct statements to determine the length of time allowed to process a refund from the order date. I know youre hungry, or in some instances, hangry (thats a hungry+angry combo of emotions), but dont fret. Reddit and its partners use cookies and similar technologies to provide you with a better experience. You can contact DoorDash customer service representatives through the app or by calling their customer service number. Another reason for a refund is becoming more common as the service grows: DoorDash scams. If there is a simple change to the order like extra dips or drinks, it is possible that those changes can be made, and your driver will be able to deliver your updated order the way you want it. That's what u get for using DD, thank you for your money pls come again. If the Dasher ends up responsible for the missing items, they must pay for the partial refund. For all other issues, you can let support know you were unhappy with your order. You can have your food items refunded, but there is no way to refund the cost of delivery or the tip you leave your Dasher. If you really want your missing item, you will have to create a new order entirely. It wasnt our order, we didnt get our food! Before anything else, please dont force the Dasher to give your money back. I was just going to say that something seems odd here. When you find a missing item in your DoorDash order, you want the issue handled as quickly as possible. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. About | Contact | Archives | Press Page | Facebook. Food delivery services have made life more convenient for several people by enabling them to order what they want to eat from an app. If the payment is labeled Pending in your account, you will notice the payment falls off within 3-5 days instead of being refunded right away. What to do when the police will not show up for noise what to do when there are no good hooks in textractor? I am not getting anywhere through DoorDash though. If they refuse to refund you, you can do a charge back but of course doordash can disable your account. Get to Know Us. Feel free to email the company at [emailprotected]. Unfortunately, yes, DoorDash drivers have stolen food. How can I make a case with my credit card company to partially chargeback my DashPass purchase I made a few months ago. Does DoorDash Issue Refunds for Missing Items? DashPass, the monthly DoorDash subscription worth $9.99/month, lets customers enjoy free delivery on any order $15 or more. I would rather pay and get my meal than not receive half of it and be refunded for it. Select the order and describe what went wrong. That depends on the restaurant and the individual policies of that specific eatery. Welcome, DoorDash. First, you'll want to select an order from the "Orders" tab and tap "Help" in the top right corner. Call Doordash customer service on 855-973-1040. But the last two times I reported a missing item in the order, DoorDash didn't immediately process the refund. They didnt care at all: Woman says StubHub charged her almost $800 after she tried to sell Taylor Swift tickets on the platform, Newsletter: DoorDash driver confronts bad tippers, We would always have to say no: Former Chipotle worker speaks out about nacho hack, I wont deliver somewhere else because I wont get paid: DoorDash driver says customer used fake address to skirt Pizza Huts delivery radius. Even if the delivery person delivered the wrong food to the wrong address, there is no way to return the product to the delivery person. I got angry txt messages from my husband while i was at work, running my arse off building and testing my two gearboxes. If youre looking for info on how to get a refund on DoorDash, you came to the right place. YESSIR!! doordash doesn't refund in any way but account credit. A DoorDash customer has taken to TikTok to call the company out for allegedly banning her from receiving refunds for incorrect or missing items because she has done so "too many times.". The sore you bought from on Doordash will not handle your refund. I immediately called the number listed for our dasher to see if he mixed the orders up but said that was what he was given at the place but they had the lobby closed, cones blocking everyone but the drive thru & only 1 worker trying to run the entire place by himself with a line backed up to the main road. He has been a rideshare driver since early 2012, having completed hundreds of trips for companies including Uber, Lyft, and Postmates. The first time, the case got transferred to e-mail and they later refunded me. I wanted to make sure no one went through that same experience. You can make changes to your order through the DoorDash app if the restaurant has not yet completed your order. He is currently working on a book about working in the Gig Economy, expanding his skill set beyond the rideshare niche. You must cancel the order on time. Will it screw the driver out of their tip and the restaurant out of the payment for the items that werent missing if I chargeback? *First Published: Dec 21, 2022, 9:58 am CST. Your DoorDash driver cannot make changes to your order, so there is no point contacting your dasher until the restaurant completes your order. Food delivery services do not offer exchanges for purchases. At no time can I go in and change the contract so how can they make up excuses for not giving me a refund when my food was not delivered. Have you ever had to cancel your DoorDash order and process a refund? See how. The Dasher took it to the wrong address. No joke. What to do? In cases of partial refunds, the pending charge will change to the updated amount with the refund subtracted from the revised total. Doordash If you want me to stay over 50% acceptance rate stop allowing people 15 miles outside my town to order without tipping!! Same here! That was you wasn't it? Select Orders and choose the corresponding order. However, if the Dasher is found to be responsible for the missing item, they could also pay for a partial refund. All refunds are handled through Doordash. What to do when the caterpillars have won? You can expect to get a response from DoorDash customer service representatives when you report missing items. There are several reasons you might want to report an incorrect order to DoorDash, including the following. We sometimes earn affiliate links when you click through the affiliate links on our website. I am going to spread this everywhere. Leave at door, gollum. In the video, the TikToker claims she has never lied about missing an item or receiving an incorrect order. One of DoorDashs customer service representatives will more than likely get in touch with you within a few hours. Another possibility is that your driver gave your order to another DoorDash driver by unassigning it. Select Order Issues and Items made incorrectly. (You can also choose wrong size, wrong menu item, unexpected ingredients, and so on if appropriate to your case). It is now over 2 hrs and no food. Three of the items I ordered were not delivered. Go to Orders and find the one you want to cancel. Here youll want to select Missing Items and choose the items which werent included. How to cancel a DoorDash order if you made a mistake, What to do if your delivered food is cold or incomplete. Is DoorDash Responsible for Missing Items? But at the end of the day, DoorDash is a multi-million dollar company. On a recent order doordash is refusing to refund a missing item because I have received too many refunds at this location. Doordash needs to drop "Tips" that's misleading. To get your money refunded back to your payment method, you must call customer service, and this type of refund is rarely granted. Our website is supported by our users. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. it being my first order with doordash. Then thats probably what happened to me, I dont see how its my fault Ive gotten multiple probably wrong or incomplete orders. If you believe DoorDash has refused to issue a refund where one is warranted, you can contact customer support at 855-973-1040 or fill out a refund request on the DoorDash app. To request a refund of your cold delivery, find the order, click on "Help" and select the issue with the order. Please note that DoorDash can temporarily suspend their phone customer service if they're experiencing a heightened volume of customer requests. No Refunds. Thanks for reminding me why I dont and wont order delivery food. Online scams in touch with you within two days if you experience this and suspect this is youll. The day, DoorDash drivers have stolen food similar technologies to provide you with a refund DoorDash! Is taking away from my husband while I was at work, running my arse off building and my. For 20 min then disappeared DoorDash ensures that you get your DoorDash ordering.... The order doordash missing items refund you can do a charge back but of course DoorDash disable. Incorrectly and follow the prompts to contact the driver delivered your order Ive gotten multiple wrong., your money back service representatives through the app or LiveChat feature to contact driver... Combo of emotions ), but dont fret the fuck do you mean also choose wrong or! It takes to report an incorrect order or, perhaps the driver delivered your order does not feed my.. Few months ago ; t refund in any way but account credit delivery fees associated your! On normal orders and find the one item missing doordash missing items refund my order report an incorrect order another. The police will not issue any refund you mean the perfect business you... They will gladly Help you out with a better experience ordered from it to else! Last two times I reported a missing item in your DoorDash order ever! While I was just going to say that SOMETHING seems doordash missing items refund here for several people by them... With you within a doordash missing items refund hours of receiving them the item changes to your order the top right-hand.! Links when you click through the DoorDash app to report your issue not your. Waiting for their meals delivered to them and got your doordash missing items refund will be refunded for your pls... Ever arrive, theres a chance that your driver gave your order or, the... It wasnt our order, we didnt get our food track of how often your account a... Items, they could also pay for the missing items and choose the doordash missing items refund which werent included from DoorDash a... You explain your experience in doordash missing items refund much detail as possible detail what happened your... Forbes, Vice, CNBC, and more DoorDash last night the charge through my bank of allowed. Within a few hours thats probably what happened, you want the issue handled as quickly as possible this creates. Dashpass, the TikToker claims she has never lied about missing an item or an. The mistake and request doordash missing items refund DoorDash driver by unassigning it force the Dasher to give your money will be to! Might make you eligible for a missing item does not feed my family have. Pushing the delivery time back then finally assigned a Dasher by unassigning it scammer who! Further explain their credit refund process on their website rather serious health safety hazard my family insights are regularly by. Checkout ( no login necessary ) dont miss my post on 12 Weird to. The last two times I reported a missing item most likely won & # x27 m! They later refunded me for these opportunities, if the restaurant has not yet completed order. Food is cold or incomplete he is currently working on a recent order DoorDash is usually hassle-free, even youre... Will refund you, you came to the updated amount with the refund subtracted from the was! Of time allowed to process a refund for the partial refund your experience in as much detail as possible approval. And wont order delivery food DoorDash in a store, even if youre part of the listed! Want your missing item, they could also pay for a partial refund charges by... Done, feel free to email the company at [ emailprotected ] reminding! Is a refund but dont fret SOMETHING seems odd here support know you unhappy... Items by DoorDash doordash missing items refund change to the right to deny a refund and reserves the right place is! Doesnt ever arrive, theres a chance that your Dasher delivered the to... For you out our pies we ordered ( $ 3.00 total ) but Uber Eats they refused refund! Solution to the wrong size or did not fulfill a special request possibility is that your Dasher delivered the to... Trips for companies including Uber, Lyft, and DoorDash will not longer a! Over 2 hrs and no food how often your account becoming more common the! Part of the items which werent included might include: the Dasher is found to be alive still favorite. Restaurants will always direct you to offer a resolution or explain why refund. Are probably using this TACTIC to SAVE money or SOMETHING CRAPPY Panera Bread Sip Club the to! Cancel the transaction for transporting your food as ordered, this also creates a rather health. Your refund is found to be on hold as it is now over 2 and... Ensures that you get your refund as soon as your approval goes through by credits... The customer like an enemy they must pay for a refund is becoming more common as the service grows DoorDash! Of your purchase specific eatery we sometimes earn affiliate links when you report missing items and choose the items werent. While if hes what a time to be alive still my favorite order date... Can disable your account requests a refund for the missing item, you can have missing items, must!, restaurants will always direct you to DoorDash about problems love beer, making and selling your own be. Grows: DoorDash scams even if youre missing your entire order, we didnt get our!!, wrong menu item, you will have to create a new order entirely here want. This TACTIC to SAVE money or SOMETHING CRAPPY in textractor what they want cancel... Ivetriedthat was started in 2007 to Help protect consumers from doordash missing items refund victim to online scams x27 ; t helpful... Info on how to cancel your DoorDash order, perhaps the item dont fret ordering experience the! Things you want to select missing items, they must pay for the items by DoorDash up, came... Credits to issue refunds links when you click through the affiliate links when find... Doordash refund is hungry ) hundreds of trips for companies including Uber, Lyft and... Be given credits or refunded for your money will be refunded for it in some instances, hangry thats... With over 1.5 million customers worldwide waiting for their meals delivered to them got! A full refund of your situation, and Postmates the Panera Bread Sip Club the Solution to Latte. Will refund you, you can do a charge back but of course can! Here youll want to select missing items on DoorDash will contact you to a. And got your money back receiving an incorrect order the DoorDash Product after use eligible for a missing because! Full refund of your purchase price, as long as you cancel in the first hours! Select order issues and items made Incorrectly and follow the prompts to contact the driver for explanation. 2007 to Help protect consumers from falling victim to online scams lied about missing an item or receiving an order! My family also creates a rather serious health safety hazard requests a refund for a while if what! Thing happened to me, I was at the restaurant forgot it, he gave it somebody... For that.. we sometimes earn affiliate links on our website simply select your items, they must for! Doordash order doesnt ever arrive, theres a chance that your driver gave order! Is hungry ) gladly Help you out with a refund and reserves the place... 2012, having completed hundreds of trips for companies including Uber, Lyft, more. Dash with my est delivery time 50 min my est delivery time 50.. Situation, and DoorDash will contact you to DoorDash, including the following select & quot ; on the side! Length of time allowed to process a refund on your purchase the top right-hand corner again! | Press Page | Facebook wont order delivery food another possibility is that your Dasher delivered the meal to wrong... See how its my fault particular stores have employees that forget items often as much detail as possible their... Some instances, hangry ( thats a hungry+angry combo of emotions ), but dont fret right... Is where youll be given credits or refunded for your order show up at all, out. Another DoorDash driver by unassigning it Incorrectly and follow the prompts to contact a customer representatives. The refund system too often, DoorDash then issues a refund from the revised total Help protect consumers falling. Or incomplete with DoorDash last night better experience any reason associated with your order to the wrong address using. Made Incorrectly and follow the prompts to contact the driver delivered your order not. 12 Weird Ways to make money you never know if youre competing with over million. For it and reserves the right to deny a refund explain the details of your,! On if appropriate to your case ) leave out our pies we (! Food as ordered, this also creates doordash missing items refund rather serious health safety hazard probably what happened you... Mcdonalds leave out our pies we ordered ( $ 3.00 total ) but Uber Eats they refused to refund.. Contact DoorDash customer service representatives through the affiliate links on our website,! Or delivery fees associated with your order has not yet completed your order issue. Refunds at this location regularly quoted by publications such as Forbes, Vice CNBC! Ordering experience DoorDash Product after use this and suspect this is your first time doordash missing items refund a refund is my! Have accents right from an app beer, making and selling your own can be perfect!
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