Protective Plexiglas shields have been installed on all customer service workstations and at the receptionist desk. Accounts may accumulate large credits or debits. FPUA announces the Project Care COVID-19 Relief Fund in partnership with Mustard Seed and ALPI. Customers must enter doors on the east side of the building and exit doors on west side of the building. The company is a community-owned electric utility that provides water, wastewater, natural gas, and Internet services. The state Friday announced in a news release the disbursement of $9 million in grants to five communitiesfrom the Department of Economic Development Florida Job Growth Grant Fund. Protective measures include: FPUA continues its commitment to assist customers navigate these uncertain times by implementing measures such as suspension of disconnects and waiving all penalties and late fees. The childrens activities include a Giant Slide and a bounce house. The drive-thru is typically very busy in the morning, avoid lengthy wait times by visiting late morning or early afternoon. Click here to view the flyer from Florida Community Health Centers, Inc. Special Payment Arrangement allows residential customers to pay their outstanding balance over a period of up to 12 months, interest-free. FPUA has taken additional steps to help our customers during this crisis. Jazz Society Fort Pierce Craft Music and Jazz On the River. (we) must unfortunately enforce service cutoffs when accounts are too far past due. Fort Pierce Utilities Authority (FPUA) understands that these are challenging times and continue to work diligently in support of our customers. Or pay on doxo with credit card, debit card, Apple Pay or bank account. A maximum of 6 customers will be permitted inside the lobby at one time. Powered by Invoice Cloud is a new easy way to pay your FPUA utility bill. The city commission shall have power to provide for lighting the streets, parks and public buildings of the city; and to . Continual inspection and maintenance of equipment, plus an aggressive tree-trimming program, ensure system reliability. Admission is always FREE at Friday Fest and there is always plenty of food, music, and activities for all ages! Customers must maintain a six-foot social distance to help protect the safety and health of other customers and staff. Fort Pierce Utilities Authority uses 1 email formats. If you do experience a power outage, please call (772) 466-7703 and press 1 to report this interruption. St. Lucie 'confident' it will reach mega-yacht deal with Derecktor at Port of Fort Pierce, Natalie's Orchid Island Juice Company adding 50 jobs, expanding west in Fort Pierce, Your California Privacy Rights / Privacy Policy. Published: Nov. 18, 2022 at 2:55 PM PST. About St. Lucie County Utilities; Customer Service. When you sign up for AutoPay, you will receive a monthly statement showing the amount of the bill with instructions NOT to pay. If it is determined that the work order will be processes and also requires entry into your home or business, FPUA personnel WILL be wearing Personal Protective Equipment. There is a 24-hour Kiosk available on the west side of the building at 206 S 6th Street. To minimize wait time, customers can schedule an in-person appointment by calling 772-466-1600, ext. - Manage notification subscriptions, save form progress and more. If you have been impacted by illness or job loss related to the pandemic, please call 211 to inquire if there are organizations in our area that may have funds available to assist eligible residents. Arts & crafts vendors will line up in front of the Indian River in Marina Square. Maintain social distancing guidelines of 6 feet or more. Original hand made crafts, stained glass, Highwaymen paintings, hand-painted glassware and much, more are available for purchase. The water and sewer extension also mean more than 160 acres of land would have access to water and sewer services and end the reliance on septic tanks, according to the grant application Fort Pierce officials submitted on behalf of FPUA. Please contact the FPUA customer service call center at 772-466-1600, ext. Website Design by Granicus - Connecting People and Government. Bill Payment Options - Fort Pierce Utilities Authority Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Credit/ Debit Cards only same day posting if paid before 4:30 pm. Phone and Mobile Payment Options. The FPUA electric system is monitored 24 hours a day by Electric Operations employees from the Energy Service Center located at 1701 S. 37th Street. Editor's note The above section, pertaining to disposition of net revenues of utilities, was derived from Laws of Fla., 1 of Ch. *Service disconnects for non-payment will resume on Monday, July 27, 2020. Others sometimes refer to this service as a Bank Draft or Automatic Funds Transfer program. FPUA accepts Master Card, Visa, and Discover credit card payments through our Online Services. Click here to view the flyer from Florida Community Health Centers, Inc. COVID-19 Update: As FPUA continues to follow its Pandemic Response Plan, we are implementing the following procedures to protect the health and safety of both our customers and staff: Thank you for your help in keeping the possible spread of COVID-19 to a minimum. If you are already registered in the online portal, once logged in you can click on the My Profile button, then select Update Account Info. Another easy, secure way to receive your bill anytime from your mobile device. The 69-acre Treasure Coast Energy Center site is located in the Midway Industrial Park, southwest of Fort Pierce, along Glades Cut-Off Road. To expedite service, please have your account number and payment ready as we will not be able to serve you if you do not have your account information. FPUA is partnering with Mustard Seed Ministries and ALPI (The Agricultural and Labor Program, Inc.) to manage and administer funds based on specific eligibility criteria. Please call 772-466-1600, extension 3900 if you prefer to set up an Individual appointment with a customer service representative. To have our representative contact you, fill out the form below. You may print your bill statement right from your home or business. The Customers monthly utility bills are averaged so that payments are the same amount each month, avoiding seasonal high and low bills. Create a Website Account - Manage notification subscriptions, save form progress and more. At the July 21, 2020, meeting, the Fort Pierce Utilities Authority (FPUA) Board voted to extend the suspension of disconnects for non-payment until September 5th, 2020. Reclaimed water availability on North Hutchinson Island and South Hutchinson Island has been reduced to Monday, Wednesday and Friday from 8 pm to 8 am to accommodate summer reclaimed water supplies and demands. We encourage you to set up an online account atwww.fpua.com. FPUA operates separate and apart from the City of Fort Pierce. Click to View the Electric Service Area Map. Customers must adhere to their established payment schedule. Select pay by text and save a payment method. 3900. She fears property managers might retaliate, possibly even evict her and she cant afford that. And then you cant bathe, you cant flush the toilet, you cant wash your face, you cant brush your teeth, said a tenant. This one-time assistance of up to $4,000 can be used for: For residents seeking assistance visitwww.recoverstlucie.orgfor additional information, eligibility criteria, and application. The predetermined monthly bill will be based on the average of their actual utility bills during the prior 12 months, plus an additional percentage to cover any overages. This PCA reduction is far-reaching and provides continuous relief over a period of months versus a one-time reduction. Discover the many options available to you when it6 comes to receiving and paying your utility bill. The Customer may stop Budget Billing at any time; however, they may not re-enter the program for a period of 12 months. Additional payment locations and online options are available atwww.fpua.com. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. The FPUA electric system has three 138 kV interconnections with Florida Power & Light. FPUA will resume assessing late fees on July 27, 2020. The minimum payment arrangement amount must be $50 per month, and allows a maximum of 12 months to pay the entire past due balance. People who live here said its just unfair that when the owner of the unit fails to pay the bills, the tenants are the ones who pay the price. Select Update Account Information and choose text notifications. Eligibility requirements apply. The FPUA formation, duties and specific powers can be found in the City Charter. The account balance will be due and payable at the time of termination. Fort Pierce Utilities Authority - Community Proud Skip to content Careers Doing Business w/FPUA Outage/Trouble: (772) 466-7703 Outage Map Pay My Bill Manage My Account Public Records Request Stop/Start/Transfer Service Residential Pay My Bill Manage My Account Stop/Start/Transfer Service Customer Care Customer Service FAQ's Understand My Bill *Please be advised that individual business hours may be subject to change due to COVID-19. We urge customers to contact us before their utility bills become unmanageable.. You will receive a monthly email letting you know your statement is available and a reminder email when payment is due. Select Update Account Information and choose text notifications. Utility Service Policy; FAQs; Customer Service Forms. FPUA will not issue accumulated credits to accounts, unless the Customer terminates their participation in Budget Billing and continues the nonparticipation for 12 months. If the Customer elects to discontinue Budget Billing, or is terminated from the program for nonpayment, theft of service, or a returned check, any unpaid balance for utility services will be applied to the Customers account. On time payment is available without enrollment. FPUA is now offering residential and commercial payment plans to facilitate customer payment of their utility bills. Your checking/savings account will be debited on the due date of your bill, Please pick up application at our office or call to have one mailed to you. For more info, please call 772-466-1600, ext. Electric & Gas Developer Responsibilities. To protect our customers and staffs health, FPUA is making the difficult decision to close the Customer Service lobby to the public beginning Thursday, June 25. at 9:00 am. Customers making utility payments can do so at the Kiosk or the payment Drop Box located on the west side of the building at 206 South 6th Street. WFLX investigator Dave Bohman learned that the water was shut off after the complex's owner fell several months behind in paying utility bills. Eligibility requirements apply. As Fort Pierce Utilities Authority (FPUA) monitors the escalation of positive cases of COVID-19 infections, the spread and potential threat posed by the coronavirus is profoundly concerning. To avoid an interruptionin service, FPUA urges customers with a past-due balance to contact the Call Center at 772-466-1600, ext. Fuel and purchased power costs are the largest single variable expense for electric utilities, and they can vary greatly on the basis of supply and demand and other factors. PublishedAugust 11, 2022 at 11:20 AM EDT, WQCP-FM Classical Music & More - Please allow up to 20 seconds for the stream to load, WQJS-FM - Public Radio For Lake Okeechobee - Jazz & BBC (WQCS-HD2), 88.9 WQCS-FM/HD1 Program Schedule (NPR News & Talk), 91.1 WQCP-FM Program Schedule (Classical Music), 88.5 WQJS-FM / WQCS HD-2 Program Schedule (Lake O Public Radio / Jazz / BBC), 88.9 WQCS HD-3 Program Schedule (Pop Favorites), Important Note and Guidelines for Community Calendar - PSA. DINE, SHOP, AND ENJOY THE BEAUTIFUL HISTORIC, DOWNTOWN FORT PIERCE, Copyright 2019-2020 Fort Pierce Utilities Authority. Please enable JavaScript in your browser for a better user experience. The utility that receives the Diamond designation must successfully meet 100 percent of the defined criteria. FPUA is proud to serve you, as we face this challenge together. FPUA accepts Master Card, Visa, and Discover credit card payments over the phone. Pay Your Bill Online. We urge customers with a past-due balance to call and set up payment arrangements to avoid assessment of late fees and disconnection of services. Any St. Lucie County resident who has experienced economic hardship caused by the COVID-19 crisis, and earns less than 120 percent of the area median income is eligible to apply. FPUA, is one of 34 public power communities throughout Florida. Customer must have a current balance with no past due account balance. The quickest and easiest way to make your payment is by using our Online Billpay System. Automatic Bill Payment. FPUA will send out notices to customers who have a past-due balance and are scheduled for disconnection. If you dont have a tissue, cough or sneeze into your upper sleeve or elbow, not your hands. As the Coronavirus pandemic continues to evolve, Fort Pierce Utilities Authority (FPUA) is closely following our Pandemic Response Plan, as well as requirements set forth by National, State, and local government agencies. Enter employee name to find & verify emails, phones, social links, etc. Avoid physical contact with people who are sick or show symptoms of being sick. 24-Hour Account Access. We encourage all customers to remain current with utility bill payments. As FPUA does its part to help control the spread of the Coronavirus, we are in the process of answering your calls remotely. Commercial customers should call 772-466-1600, extension 3243, to speak with our Commercial Liaison. 67-1391. You can be assured we will respond in an expeditious manner to restore the power. However, the company would continue to operate from its current location on U.S. 1. Come enjoy the extraordinary Downtown Fort Pierce Farmers Market where there are over 70 friendly vendors that offer a wonderful and diverse selection of delicious foods, exotic plants, savory spices, and much much more! Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. FPUA personnel may be wearing Personal Protective Equipment. This is the first phase of St. Lucie County CARES Act funding which is going directly to residents. FPUA offers several programs to assist customers as they resume activities but may still be experiencing financial hardships: As our community begins to reopen following Governor DeSantis lifting of the Stay At Home order, FPUA announces the following: For customer convenience, the Call Center is available by calling 772-466-1600, ext. Have your face painted by Masquerade Expressions. Pay over the Phone. The service area is established by the Florida Public Service Commission. The RP3 program measures each of the following categories of a utilitys operation: Reliability, Safety, Workforce Development, and System Improvement. The Electric Transmission and Distribution Department is responsible for the operation, construction, and maintenance of our electrical system in order to provide safe, timely, and reliable service. Advertisement Extra personnel will be available to answer incoming calls. The Customer Service call center (772-466-1600, ext. How can I contact Fort Pierce Utilities Authority about my bill? For any commercial customer that is experiencing financial hardship, please take advantage of the COVID-19 payment program at zero (0%) interest. Pay your utility bill online through the Fort Pierce Utilities Authority payment center. Start, Stop, or Transfer Service Notify FPUA of your service needs and schedule your service request at your convenience. The city of Fort Pierce offered a one-time check to residents who need help paying their utility bills. Verification of need must include proof that the Corona Virus/COVID-19 caused a financial setback that makes it difficult for you to pay your FPUA bill (verification criteria will be explained when appointment is made), Assistance provided only once per account number. FPUA anticipates reopening the lobby after a period of two weeks, but will re-evaluate according to recommendations from the CDC and SLC Department of Health. Meter Readers are responsible for reading the meters 28,000 electric, 20,000 water, 4,200 gas, and 15,000 wastewater customers in the Fort Pierce area. FPUA will resume disconnection of services for non-payment beginning July 27, 2020. $2.25 fee for Credit Cards 65-1557; and 20 of Ch. 3900. Any residential customer experiencing financial hardship can take advantage of this program. 3900. 3900 to make payment arrangements. Keep Fort Pierce Beautiful Advisory Board, Typically meet on First and Third Tuesday of each month, City Commission Chambers, 100 N US Highway 1, Fort Pierce, FL. FPUA is proud to serve you, and we will face this challenge together. FPUA owns and maintains approximately 266 miles of overhead lines, 151 miles of underground electric circuits with over 20,000 poles and 5,600 transformers. All check, credit card, and exact cash payments MUST be paid at a Kiosk or the drive-thru window. If you dont have soap and water, use a hand sanitizer that contains at least 60% alcohol. Stay home when you are sick, and keep your children home when they are sick. They are available 24/7 and the Kiosk accepts cash, credit/debit cards and checks. Our representatives are equipped with the necessary tools to continue providing great customer service. Revenue is not distributed to stockholders; instead, it is reinvested back into the community to improve the quality of life for our customers by being the best utility service provider. Cover your mouth and nose with a tissue when coughing or sneezing. FPUA personnel will again ask the series of health-related questions. The drive-thru window will be open extended hours from 7:30 am-5:00 pm. Payment plans with 0.0% interest will be available to assist customers who have accumulated a past-due balance during this pandemic. Welcome to the Pierce Utilities Billing System. Please call customer service at 772-466-1600, ext. Manage My Account View your current utility bill, previous bills and pay your utility bill all in one convenient location. City of Fort Lauderdale Utility Billing & Collections Office 100 N Andrews Ave, 1st Floor Fort Lauderdale, FL 33301 Phone: (954) 828-5150 Fax: (954) 828-5880 Office Hours: Monday-Friday 8:00a.m. Come enjoy our special events and great bands. Customers requesting assistance must schedule an appointment. Avoid touching your eyes, nose, or mouth with unwashed hands or after touching surfaces. While it is impossible for anyone to predict the spread of the coronavirus and fully understand its impact, FPUA will continue to focus on prevention and safety. The drive-thru window will continue to be open during normal business hours (8 am to 5 pm). Florida Community Health Centers opened its first Coronavirus drive through testing center in Fort Pierce yesterday. If you are not already registered, simply complete the registration process, save a payment method and select pay by text. Please log on to. Please call customer service at 772-466-1600, ext. A summary of all methods of payment are described below. Beginning July 13, 2020, customers with a past-due balance will receive an automated call, reminding them to set up a payment plan. Details on this program will be released soon. Get adequate sleep and eat well-balanced meals. Please limit one person per account. FPUA is proud to be designated as a Reliable Public Power Provider (RP3) by the American Public Power Association. Mustard Seed can be reached at 772-465-6021. Below are a few links to frequently requested information. This convenient option eliminates the necessity of coming to one of our locations to make payments. Cover your mouth and nose with a tissue when coughing or sneezing and then discard. Fort Pierce Utilities Authority (FPUA) is continuously monitoring the situation surrounding COVID-19 and is diligently working to develop programs that are responsive to customer needs. We are continuing to suspend all service disconnections for non-payment until further notice, however, we urge all customers to continue to make regular payments to the best of their ability. As the positive cases of coronavirus continue to escalate, please follow these suggested guidelines: FPUA will continue to communicate regularly through our website(www.fpua.com), Facebook (www.facebook.com/teamFPUA), and news releases. That amount is billed to the Customers account for the following 12-month period. FPUA reserves the right to increase or decrease the Customers Budget Billing amount at any time for any reason; for example, rate changes, increased fuel charges, under-calculated amounts, etc. FPUA has implemented multiple measures to help our customers during this crisis such as suspending disconnections and waiving penalty and late fees for all of our customers. Budget Billing service may be terminated for nonpayment, theft of services, or a returned check. The CARES Public Information Line is open Monday Saturday from 7:00-11:30 am and 1:00 to 7:00 pm. Water at a Fort Pierce apartment complex was shut off Thursday without notice, and people who live there are frustrated. That company directed us to Franklin and Johnson of Homestead Florida, which did not return our calls. The drive-thru is located at 206 South 6th Street and is open Monday through Friday, 8 am-5 pm. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice.We understand these measures may not be enough especially for our commercial customers that have been closed during this pandemic. Hand sanitizer will be available at the entrance and at each customer representative workstation. Additionally, the FPUA Board approved reducing the Power Cost Adjustment by $2.00 until further notice. All customer service activities and programs will be available through the FPUA Call Center at 772-466-1600, ext. Theyd get stuff fixed.. View your current utility bill, previous bills, and pay your utility bill all in one convenient location. They want a land that is slab ready. Depending on answers, or refusal to answer, FPUA personnel have the right to refuse to enter. This program is available until July 24, 2020.*. WFLX wanted to know why the accounts were past due. To protect the health and safety of FPUA customers and staff, protective measures will be in place, including social distancing. Any remaining credit balance will be refunded in the same manner as any other terminated FPUA account. Call your doctor to discuss symptoms before visiting the office. . FPUA has also decided to suspend service disconnections beginning Wednesday, March 18 and continuing until further notice. One company that would immediately benefit from the project is Orchid Island Juice, the manufacturer of Natalies Orange Juice, which recently opened a 55,000-square-foot warehouse at 1650 DiGiorgio Road, for a production facility and hired 50 employees. FPUA totals and averages the Customers utility bills for the previous 12 months, and 10% is added to insure coverage. Its been real tough, because I have kids and I have a disabled son, she said. Together, FPUA and the other community-owned utilities serve three million Floridians and are collectively the third largest source of power in the state. 2600 South Kings Highway, Fort Pierce, FL 34951 is 33.98 ac of land listed for sale at $8,500,000. We work closely with Electric Engineering, advising them of needed system extensions or upgrades, assisting with the planning and design of those systems. The Kiosk accepts cash, credit/debit cards and check payments. Extra personnel will be available to answer incoming calls. Providing electricity when our customers want it is our highest priority. WELCOME TO THE ONLINE PAYMENT CENTER. 141. If FPUA personnel does enter the home or business, please adhere to the social distancing guidelines of 6 feet or more. 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