Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Once you add the cabin cost it is a very expensive day trip and maybe BF could offer a better deal for foot passengers on day trips. Then theres the flight itself. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. Anyone can write a Trustpilot review. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Here are 8 tips for writing great reviews. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. You will also not make any amendments to your ticket. Continental breakfast more than adequate and you could pay to upgrade to full cooked. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. Thank you Jude. Checking in, restaurant,cabins. Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. Cabins excellent. Brittany Ferries: Flexi ticket joke - See 3,386 traveler reviews, 864 candid photos, and great deals for Plymouth, UK, at Tripadvisor. I booked a Standard Ticket allowing 60 days notice of change etc. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Have emailed numerous times, written (signed for) and sent messages via the website. We have helped over 300,000 people with their problems. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. Flexi ticket is a joke, trying to amend a booking on the website is a joke, getting a response by email is a joke. Review of Brittany Ferries. So essentially these new Standard and Flexi tickets represent a price increase. In the case of Standard and Flexi tickets, you pay fewer . If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Been using your services for many years and never had a problem before. Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. Loved by our customers I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. To cancel your booking please use the Manage my booking facility. The ribs dry and stringy. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Review. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. Any comments? Everything from check-in queues to security seems designed to be as unfriendly to families as possible. Brittany Ferries offer different types of tickets to its customers. or re book on other date ,,or tell them my situation ,,,thanks in advance. Flexi : Free amendments up to 4 hours prior to outward sailing. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. Just awful. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. Rank in 1 month. OP. I've had to rebook yet another crossing without using the voucher. Kind regardsAlison. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. Skip to main content. Refunds will be issued within seven days. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Estimate Value. We are responding to emails and the current response time is 14 days. Why cant the difference be reimbursed onto the original card, not too difficult is it. How is one supposed to contact this company? I am not complaining about the crossing or the staff on board. . Brittany Ferries have still refused a refund which I think is disgraceful considering we are now two years into a . Kind regardsAlison Brittany Ferries. FERRY ONLY. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. Kind regardsAlison Brittany Ferries. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Dear Claire,Thank you for your 5* review.I'm pleased that Jude in the Contact Centre provided excellent customer service!We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. . Thank you Marcelo!!! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Dear Mark, Thank you for your review. Is this your brand on Milled? CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. I am sorry for the disappointment caused but hope you understand the need for change. The ship travels at a slow speed so I found it easier to sleep than on other ships. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Flexi 165. Do you agree with Brittany Ferries's 4-star rating? The difficulty of cancelling your Brittany Ferries ticket and getting a refund will vary depending on what type of ticket you've booked and how close it is to your travel dates. Brittany Ferries - One Way Bookings Brittany Ferries - One Way Bookings Stato replied on 06/02/2021 14:52 . You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . We had a 4 berth cabin for two. read more. Aug 10, 2022. Tripadvisor performs checks on reviews. Suggested companies are based on peoples browsing tendencies. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Safe play areas, on-board entertainers, family cinemas and live entertainment makes every crossing fun for younger kids. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Claim it. Three weeks on and I still haven't managed to speak to somebody. Phone. The most popular fare, 50% deposit on booking and free amendments up to two weeks before departure. Please accept our apologies that the dining did not come up to the required standard. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. This makes it a convenient way to take your car on holiday with you. 2023 Trustpilot A/S. A great accolade and one thats a particular honour, as it was voted for by passengers. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. Overall this was a much better As well as having an on-board swimming pool, the Pont Aven also features Spa Treatment Rooms which offer Zen and Beauty therapies. And dont forget, you can book Brittany Ferries now for as little as 25% deposit. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. This is the version of our website addressed to speakers of English in the United States. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. > See our booking terms and conditions *Terms apply. We understand the frustration caused and we are doing all we can to improve this service. Some ticket classes are more flexible than others, so it's important to be aware of this while booking. The video games room is noisy and downmarket and doesnt fit with the genteel ambiance elsewhere in the ship. Steak as tough as I have ever experienced. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . Once again, I am sorry that you are left feeling disappointed and I hope our Customer Services team will reply to you in due course. Successfully filing a chargeback can be tedious and difficult. I am sorry that you have not been able to amend your Flexi ticket online. Companies can ask for reviews via automatic invitations. It was a far improvement over it's near sister ship Galicia. Recommended experiences in and around Portsmouth. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Ventouris Ferries: save on your 2023 sailings. Reviewed 10 May 2022 via mobile. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. I will send you the link below:https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#amendments-by-youPlease accept our apologies for your dissatisfaction with our administration at this current time. Get much benefit over lower-cost ones be tedious and difficult years into a product. The dining did not come up to 2 weeks prior to your outbound sailing to your! Ferries most of all, See all crossings to France and Spain for family holidays 2023! 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