Hi. Anything you do to labels will have to be done with client script dom manipulation. Unfortunately, List Collector variables are currently not supporting the same Out of the box functionalities as other variable types. Your example above works just fine for any text field. Do you have any other suggestions or new findings? You can also provide help text for any service catalog variable. Heres my specific work example: I created a List field, There is a good wiki article about HTML fields in. function onLoad() { Show/Hide Service Catalog Variable Help Text, //Geneva workaround because 'toggleHelp' is broken, expand/collapse effect functionality I wrote about, Adding Icons to UI Action Buttons in ServiceNow, Granular Control of Form Tab Toggle Behavior via Client Scripts, Overriding ServiceNow Form View Inheritance, Reload a Form or Related list from a Client Script, Localization framework fulfillment (LP, LRITM, LFTASK), GlideDialogWindow: Advanced Popups Using UI Pages, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! This is for all the ServiceNow Admins and Developers who want to learn Service Catalog Development and Implementation. Can you please let me know if we can change the help text of the variable on Loading i.e changing the help text dynamically. Bad Practice:Create the same type of variable multiple times on one Catalog Item, Good Practice:Use a Multi-Row Variable Set and Use a Multi-Row Variable Set and leverage the for each functionality in Flow Designer. I am sure you will learn lot of things in deep about Service Catalog.ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. The IO:******************************** token could be found by examining the DOM or could be deduced knowing that it is in fact the sys_id of the variable to be styled prepended by the suffix IO:. You should not be receiving these and we will turn twitter.com/i/web/status/9. On the first time, you can commit and save to the master branch without running the pipeline yet. Its not documented anywhere, but you can find out quite a bit just by viewing the dom. In the Client script, allow the HTML variables (Type 23) to be included in the filtered list to be displayed. For Ex: if i click the priority label, it will go to new window for the information of particular label. Im not aware of any other solution. I've updated the article. Do you create this as a UI Script? Can anyone help figure this part out? Nice. The following table lists the task operations that you can configure for the supported ServiceNow objects:. Some variable types accept variable attributes. Can you please provide the source from where we can learn about such functions/ the source from where you were able to find the toggleHelp function? But I need to make the check box text (question) bold colored. @Shane. worked perfect. Instructions for performing this customization are outlined on the ServiceNow wiki. I have styled the service catalogue globally using html tag inside the closing jelly tag on these UI pages: catalog_home (styles the SC overview) All of the above works in Helsinki havent tested with other versions. Well done. Thanks. For these variables, your catalog client script will have to replace that text in order to work correctly. Im not sure if thats going to work. Im only providing them here for those specific cases where the business need outweighs that risk. This is most often the case if you need to toggle the help text based on some onChange event. So you dont have to specify each variable? Here are some access controls to open up the instructions field so that a user can see the image. Heres an example for a multiple choice variable named multichoice. It looks like label fields have a different ID format than other variables do. I believe the help text on record producer doesnt take HTML format. ServiceNow allows you to set up variables or questions for use in data collection when working with Service Catalog or in Surveys. This is the completed video. You can be more limiting with your access controls of course. var lastName = gr.variables[last_name] ; var fullName = lastName.getGlideObject().getValue() + + firstName.getGlideObject().getValue() ; Conyx's Partner Program is specifically designed to transform and enhance your IT operations. Click this link for more details. There isn't a built-in way to do this same thing with the fields (variables) in the Service Catalog. The scripts in this article are for setting the styles of the variable inputs themselves. On the catalog item screen you should be able to do the following (which worked in my quick test). Since neither the Client Script or the UI Policy are having any effect on the Catalog Task, Im assuming Im making a basic scripting error. You can also standardize request fulfillment to ensure the accuracy and availability of the items in the catalogs.#ServiceCatalog #ServiceCatalogTraining #ServiceNow Field Styles for Service Catalog Variables, //Set styles for the 'caller_id' variable, //Set styles for the 'comments' variable label, //Find the label for the textarea variable, //Find the textarea and change its height to match text, //Set the text color of a checkbox option, GlideDialogWindow: Advanced Popups Using UI Pages, Modifying UI14 Bookmark Appearance and Behavior, http://community.service-now.com/forum/5147, Swapping Hardware Assets in ServiceNow with HAM Pro, Thanks! background-color: pink; As an example, there is a field called Employee Name, and the client wants this to be Contractor Name on a Contract Extension request. Heres my specific work example: I created a List field type called Sizes Needed (u_sizes_needed) in a form used to submit a marketing request. SP view.. and they are of boolean/selectbox variable types. This is the follow-up video of my video series of ServiceNow Service Catalog Training.This video will cover examples of different types of variables:- Break- Container variables- Duration- Email- HTML- Label- List Collector- Lookup Multiple Choice- Macro- Macro With Label- Masked- Multiple Choice- UI Page- URLHI Guys, This is my new series of Service Catalog Training. The way that these variables works has always bothered me. It actually set the label of the checkbox to red which I wanted. On the standard request item and task forms its a completely different thing though. ServiceNow provides simple UI policy and client script methods to make fields and variables mandatory. Click "New" to add a Variable Set. This is one of the most helpful, yet simple widgets. Does anyone know how to format the help text box? This looks to be broken in Geneva, as its throwing an error of Uncaught TypeError: Cannot read property style of null, for the line of code: if (wrapper.style.display==block) {. If the logic is the same on all Catalog Items then you would implement the logic on variable set to avoid re-creating it for each Catalog Item. After implementingmore than 100 Catalog Items, I want to share my personal best practices. CatalogItemVariableSet | ServiceNow Developers CatalogItemVariableSet CatalogItemVariableSet API enables you to create and modify service catalog item variable sets using scripts. Ive tried this solution on a select box variable type and on a date/time variable type and reduced the field size. Diversity, Inclusion, & Belonging Training. Copyright 2023 Ruben Ferrero | Powered by Astra WordPress Theme, "has-inline-color has-ast-global-color-8-color", "background-color: inherit; color: var(--wp--preset--color--ast-global-color-0) ;", "has-inline-color has-ast-global-color-0-color", KB0820434: HTML type variables are not shown in Ticket Fields widget in Service Portal, Agent Workspace: HTML Comments and Work notes, Visual task board: filter unassigned tasks, Translating text to a specific language: getMessageLang, Multilingual email notifications: Pre-populate translations. New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! It seems that Helsinki breaks the style.width setting on catalog forms. Hi Mark, This field is only relative to a specific catalog item, so I need to hide this field for any other Requested Item. I must have missed a step here. When choosing an acceptable SLA structure for a company, several criteria must be considered. Click "Submit". Partner Leaderboard. I want to call a function from Styles. One of my major project was Generic workflow which used to automate different forms with one workflow. (not recommended) Use a client side UI script to manipulate the HTML on the fly. You may want to automatically expand the help text for a particular variable so that it is more obvious to the user what they need to do. I used the Client Script mentioned above (with the field name instead of the variable) to change the height of the multi-line text box to fit all the text and it works great. Saved me plenty of hours as a novice coder! Your patients and explaination are both greatly appreciated. Is there a way to add line breaks to the More Information/Help Text? Textarea fields work the same way as normal fields. Hey Nancy, there is probably a way, but I dont have any sort of solution currently to do that. ServiceNow Service Catalog is an application which is to used to create service catalogs that provide your customers with self-service options. CatalogClientScript.setOnChangeVariable (String sys_id) Runs the catalog client script when a variable value is updated. By default, these Help Text sections are collapsed when the service catalog item loads. You should just have to supply the variable LABEL to automatically re-size the variable height on a regular item or task form. Regarding variable set, should we put ui police and client script to variable set or put them at catalog item level? Theyll break if the underlying structure gets changed in the future. Bad Practice: Re-creating the same variables for different Catalog Items, Good Practice:Create one Variable Set and share it among multiple Catalog Items, In all web applications, client-side validation can technically be bypassed in some way or another. Instructions for performing this customization are outlined on the ServiceNow wiki. Keep it up. There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Whether you're a new admin or a seasoned consultant, you're guaranteed to find quality solutions that will aid you in your ServiceNow journey! Keep it up. Causes for all hidden elements of my page (by UI Scripts or Policies) to now show up. Preview. If you go into it as a window, it will fill the full page and look like a long sentence across the page. The user can now edit the field and set a new malicious value. 6 hours ago You can create a Variable Set within ServiceNow to contain the variables needed for a given configuration. ServiceNow has changed thisonce againin the Geneva release. Each Service Catalog variable in ServiceNow allows you to provide the end-user with some additional information about that variable and how to use it. It is showing this field only when the document is attached via "Add Attachment" button available OOB . Should this work in Dublin? Enable Cascading Variables in the settings of the Order Guide itself. Diversity, Inclusion, & Belonging Training. However, they are visible on other categories ServiceNow User Groups. Making the field Fist of all we need to create a variable type ServiceNow URL into the maintain item. Only the label text can be easily and consistently manipulated. color: black; The discount field on the form is only used to provide a good user experience and is not used for any critical business logic. The Service Catalog UI is for users of all skill levels and is familiar to anyone who has ordered items from consumer websites. Very helpful! I have. Implementation. Reference qualifiers are used to filter records of the target table that gets referenced on. Check out the article above for the Geneva workaround I identified and posted a couple of months ago. If everything goes according to plan, you now have access to the following modules: servicenow.itsm.incident for managing incident tickets. Disclaimer: The recommendations are based on my personal experiences and are not official ServiceNow best practices. Thanks Mark! }. Add variables to action inputs: From the Data panel With Data Pill Picker buttons How to create a variable that can validate phone number formats - Support and Troubleshooting. Have you see this? Any thoughts? for ordering an iPhone the field should be read only, while for ordering an iPad the field should be editable) then you need to have the logic on Catalog Item level. You can insert line breaks, lists, etc. 2. Finally, write JavaScript in the script field. I want to be able to change the text on a field label not just the style. Hey Mark, Parameters: Return Example var catalogClientScript = new sn_sc.CatalogClientScript (); catalogClientScript.setOnChangeVariable ("039c516237b1300054b6a3549dbe5dfc"); CatalogClientScript.setVariableSet (String sys_id) Hi Guys, However, in many cases, a simpler solution using a shorter regular expression (RegEx) exists. This variable is in a variable set, so weve tried putting the client script on the variable set and within the catalog item. Please see below: Requestor and the Approver should be the same person. You could probably come up with a client script to hack the label but I wouldnt recommend it. It would be a great help The help text boxes can be formatted with straight html. Unfortunately, this variable type behaves differently. This tool adds to your system, a Variable Set.This variable set contains a catalog client script, but no actual variables (this is expected). Often, individual variables are relevant to more than one Catalog Item. Any suggestions. A Client Script record on the producer? Is there any property or script i can use.. Theres nothing Im aware of to do that globally. There is no control element for a container so you have to do it a bit differently. Where are my HTML variables? Looks like the Helsinki workaround I posted before is also applicable for Geneva instances. how? If you click a merchant link and buy a product or service on their website, we may be paid a fee by the merchant. I have check box that I am trying to make bold red in New Hire Service Service Catalog. The customized portals where customers can request catalog items such as service and product offerings. New post: Localization framework fulfillment (LP, LRITM, LFTASK) servicenowguru.com/uncategorized/, New post: Swapping Hardware Assets in ServiceNow with Hardware Asset Management Professional servicenowguru.com/uncategorized/, @tdeniston @crossfuze @tdeniston thank you for letting us know! Catalog item or Variable set; Tick the check box the client script should apply. UI pages and UI macros are probably the highest-risk areas when it comes to potential upgrade problems. There is a Tooltip field provided out-of-box on the variable table that you can add and use. I just updated the article with a method to do an expand or collapse rather than a simple toggle. One of these variable types is the checkbox variable. Please guide me, how to do this? }. It would likely involve a client script, script include, and a GlideAJAX call to put it all together. It is also helpful in building new variable types that dont currently exist. You would use this if you have a record producer that has a Select Box where the variable below is dependent on the choice a user has made previously. The ITSM 8.1 plugin brings support for ServiceNow Orlando. var textarea = g_form.getControl(sc_req_item.u_special_order_comments); I have a simple script that I want to include on the variable set and Ive checked all of the Applies On boxes for Catalog Client Script. Even though Im probably one of the last people to figure this out, Ill post it here so at least I can find the solution again when I need it! There isnt a built-in way to do this same thing with the fields (variables) in the Service Catalog. Skip to page content. toggleHelp(computer.id); That works perfectly. Ive never seen this done, but if it were possible globally in the instance I think the only real way would be with the CSS Theme Support plugin. Unfortunately the answer is: it depends. The, When trying to display values from a List field in an email script you cant simply display the field name from the form. Bad Practice: Re-creating the same variables for different Catalog Items. I think that could be done with some client script DOM manipulation, but I really wouldnt recommend it because its kind of a hack. Thanks for Reply. Cause For variables that pull up data from Choice (sys_choice) table, if g_form.getControl(