calzedonia customer service email

Our commitment to a more sustainable future. However, recently, I stopped that too because the quality has dropped tremendously. After choosing the products, add them to your cart and go to your cart. Since I needed tights i went to calzedonia which had a promotion offering 6 tights at the price of 4. A misserable 10% off, what a joke. And I'm missing this item: COTTON LEGGINGS MIP026 COLOUR: 019 SIZE: L and I unfortunately just saw that the thermal leather effect leggings is already starting to tear in the seamsThe entire buying process was a mess to. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Expires. If you have How miserable! Still no refund to account and no response from customer services. You'll receive a reply as soon as possible. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. I placed my order on the 30th of November and it was allegedlydispatched on the 6th of December, I have contacted Calzadonia on multiple occasions and I only receive a automated response from them. Ilegal and super impolite. Wed love to make this up to you. I believe that this company is a scam. If Terrible customer service. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Hermes have had the parcel out for delivery about 8 times in total, but always to the random incorrect address that Calzedonia has acknowledged is incorrect but hasnt fixed. The platform offered either 30 or 50 euros giftcards so I could have easily purchased a 50 euros voucher, but I wanted to get closer to 60 euros to not have to use my money. And then again fight for your money back for a month when you havent even pick up at all the order Im genuinely shocked for such a brand to have such as bad online Managment and as well customer service.. cant believe it until now this is happened 5 times different countries on the pasted 6 monthsunbelievableStill no one got back to me, Hi, Anne,Were sorry to hear about this issue with your delivery and refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I have just made my order and wish to cancel/modify it, what can I do? Thank you!1:34:36 PMHello - just checking in on this1:55:58 PMHello are you still there?2:05:50 PM[Calzedonia] One moment please.2:08:30 PMThank you for bringing this issue to our attention.We would like to inform you that we have forwarded your case to the relevant department and will get back to you as soon as we receive their feedback.We are sorry for the inconvenience.2:11:19 PM, Hi AL,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Ive repeatedly asked if I can get a refund on my order and also the delivery cost so I can go into store and purchase the product for myself although I fear it wont be tights weather anymore before this issue is resolved. Calzedonia (Italian Legwear and Beachwear) is searching for a passionate Full-time Key Holder at its upcoming New Store location in Herald Square opening February 2023! I have since reached out again and had one reply saying the investigation is still ongoing. I'm very disappointed and will not order from them again. Find out how we combat fake reviews. Check brand ratings, share Calzedonia customer experience at Kazan.io! Discover our collections for Women, Men and Children. Then I read Trustpilot reviews. Discover our collections for Women, Men and Children. Hi, Ana,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. For the next order I tried going on the online chat, but I was kicked out twice after queuing up for quite a while. All orders placed after 12:00PM EST will ?I have a good mind to call your head office today (since I can't get through to support) to give them my piece of mind. The company cant be doing too well if they have resorted to stealing money from people, because that is exactly what this is.. theft. Will never order from this company!! I told her that I either needed the same item to be sent to me or a refund. Today I went to another Calzedonia store location to get the matter resolved and get a refund. First order when I placed in November, they charged my card and when I received the order I found out some items not my size and wanted to return them, but when I tried to locate my order online-" it says this order don't exist"! Buy 1 leggings and get 50% off on the second 1. And ripped and the seam. Hopefully I get my money back this week. But didn't hear anything back besides an automatic email where you asked if I still needed assistance, which really pissed me off I must admitMy no. Hi Danielle,Were sorry to hear about this issue.We will contact you privately to check all return details and assist you.Thank you,Calzedonia Customer Satisfaction Team, Information provided by various external sources. Customer service sends another email to their tech department, this time with no ETA. Now, its just unfriendly staff, who have no brand knowledge, and do not want to be working there, neither care about providing professional customer service, sad because at other Calezedonia locations such as: Sture Gallerian, the staff does provide a 5 stars costumer service, and they do go beyond for their costumers, with professionalism, and kindness like it should be. This brand needs to reconsider their policies, when taking no responsibility for it's faulty products is their only way to go. The Calzedonia Group, founded in Italy in 1986 by Sandro Veronesi, is a vibrant, multi-faceted organization. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. I now have to pay 2.95 to have a courier pick it up at my place! Here are 8 tips for writing great reviews. I asked why I needed to go there in person for the district manager to resolve it and was told that it was because that way there would be no communication errors???? Would not buy anything from them. Is this for real? Date of experience: 22 November 2022. When I got my refund, they only refunded me $8. case, you will have Hi, Malika,Were sorry to hear about this issue with the return procedure.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, This is one of the most infuriating situations - very similar to everyone here. Not only that but they keep talking over you. Its very clear I have not received the order, the tracking on evri very clearly states that it has not been delivered. In the name of all Calzedonia Team we apologize once again and remain at your disposal for any other concerns. I will never buy online anymore, order never received no refund.I will never buy online anymore. It was not true, after over a month I am still chasing the items or a refund. The contact formula on Calzedonia's webpage is not working either. They suggested tips like using a PC to make an order (the thing that I did) or paying with Paypal instead of a credit card (why do they offer this payment method though?) Calzedonia payment options are as following:*Credit Card ( Visa, American Express, MasterCard)*PayPal*E-gift Card (Calzedonia also accepts physical Calzedonia Gift Cards online.). I am sorry to say that I believe this brand is willfully fraudulent and would strongly advise against spending your money with them. | Read 81-100 Reviews out of 189 I still cannot fault their swimsuits as they are high quality, superb design and always a pleasure to wear! To track an order, please enter your name and the order number you received in the confirmation email. It's genuinely not worth it.Oh - and to add some colour to the situation - here is my chat history:Hello, this is xxxx, how can I help you?1:34:34 PMHello, I placed an order and received a shipping notification. Companies can ask for reviews via automatic invitations. Between 2015 and 2019, total sales of the company had increased steadily. I have called customer service multiple times and the response is always that the returns were received and approved, but there is an issue with the refunds and I should have 'a little more patience'. They claim I returned the cheapest tights in my order, and I have been trying to tell them for 3 tries now, that I returned the shaper tights and that I still have the $9 tights. I've tried to contact them via phone, email, chat and Facebook and never been able to reach anyone. 2023 Trustpilot, Inc. All rights reserved. I was told the district managers phone had been stolen in November so that was probably why she didnt respond to me. There are numerous ways to contact Calzedonia customer service. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you! Sent several emails and used the chat function (~60 minute wait times). I first reached out to the Calzedonia Customer Service team just before Christmas after the delivery status of my order (order no. Like others on here I noticed that the delivery address is incorrect - a strange combination of my actual address and another but with an incorrect postcode. 1 point equals 1 dollar. Join the 1,906 people who've already reviewed Calzedonia. Calzedonia Customer Satisfaction Team Advertisement JO Jo 1review GB Jan 28, 2021 Order never received. So, it is fair to say that at least they solved it and the Customer Care Team were always polite and nice. Please enter your email address and click SEND. Hi T-Dot,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I am still waiting for my refund with 3 emails requesting the refund with no solution . Your experience can help others make better choices. UPDATE: It's been 1.5 months and Calzedonia has done nothing. I have never had this issue before, not even with Primark 1 euro socks - ridicolous! They broke within one wear! Cookies Use. Of course, since 2 tights cost about 30 euros, after asking if they accepted giftcards and being confirmed that they did, I purchased 2x 30 euros vouchers on the mentioned platform (to be able to cover the price of 4 tights and get the other 2 for free). is 06515863. !Furthermore, I did never received the confirmation email. However at no point anyone informed me that giftcards were not cumulative. Visit our website http://www.calzedonia.com See more POLICY Abbiamo creato questa Pagina per promuovere una comunicazione di qualit tra tutti noi, con l'intenzione di avere uno spazio in cui condividere See more 3,953,807 people like this even tho I have a confirmation email showing the items and date when I placed the order. Discount. Will not be wasting anymore money for the poor quality. Hi Maria,Were sorry to hear about this issue with your order.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. 0/10 honestly really bad, Hi, Dolly,Were sorry to hear about this issue with our customer service.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. There's a clear difference, not only because the tights defect was due to the way the shaper pattern was sewn. The investigation has been going on for quite some time now and I think its clear that my parcel isnt going to arrive. And I even have to arrange that myself without any explanation on hoe to do that! Verification can help ensure real people write reviews about real companies. refunds section. I sent pics to the customer service and they simply play dumb. I dont understand how this company is in business still! Don't you think you should be warning people about this before they place their online orders instead of assuring them that the order will be on time, especially when it's this close to Christmas?? I tried to go through the delivery service to change the address, but couldnt change it. Will not be wasting anymore money for the poor quality. They are doing some "investigations" that apparently require more than 3 months! Terrible online order/return experience.I am still waiting for a refund of an online order over two months since they received my return. )Customer service did eventually reply to my first email stating that they were sorry for the inconvenience and that the issue wouldn't happen again, but despite this, the wrong address problem has occurred again. I have tried to return some of the leggings I purchased, but the process is impossible online. I told her the situation and she said she would call the warehouse and reship it. But in case you don't, you have up to 30 days from the delivery of the order to request a return online. So I had to use one, pay by card the remaining amount and was consequently stuck with an additional giftcard that I was not going to use. Please give us a chance to make things right. I am really disappointed and sad. Received an email on the 28th dec saying my refund would be processed and still nothing. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. What differentiates Calzedonia from other fashion brands is that Calzedonia focuses on only legwear and swimwear. Thank you for contacting us.We are sorry to hear about your experience with our shipping. After that, they decided to cancel the order without reason. HORRENDOUS EXPERIENCE AND CUSTOMER SERVICE. Well message you privately to get additional feedback, and I can assure you well do everything we can to resolve the matter.Thank you!Calzedonia Customer Care Team. I sent multiple queries to check it with delivery services. After I place my order, when can I expect it to be shipped? That was November 2022. Suggested companies are based on peoples browsing tendencies. The returned items must be sent back using the pre-paid label you received with your I used to buy swimsuits, tights, socks, everything. Im sick of seeing influencers promoting them, false advertising! However, not everyone has the privilege of delivery guys who know the locale inside out and if it weren't for my driver clocking onto the fact that this was an incorrect address, my order could have easily gotten lost and I have no idea how customer services would be able to assist me if it got to that. By signing up, you agree to the Here are 8 tips for writing great reviews. Hi Caitlin,Were sorry to hear about this issue with your refund.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, I dont understand all the bad reviews. Please send all items back in a single shipment. Can I purchase my order with a gift wrap. Please check the error(s) highlighted below. Via Monte Baldo 20. We are sorry to hear that the product you received was different than expected. Hello Sharon! Join the 1,872 people who've already reviewed Calzedonia. View our cookie policy here. My order from the 28th November has not arrived. I will never order from here ever again. We consider your review a constructive criticism which helps us improve.Calzedonia Customer Satisfaction Team, Dispensar a supervisora arrogante da loja do cascaishoppingAbsolutamente intratavel na forma como lida com os clientes. EASTER MONDAY I registered the return request, the company approved the request and issued the return label. Now that they don't have what I was looking for with the same offer type. Products and inspirations about tights, hosiery and beachwear. I have exactly the same issue as everyone else. 10 mails and complains still have not received my refund!!! Hi, Shamus,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. Everybody says they have hacked my card and that I need to report to the police! Worst online buying experience I've ever had. I love their designs and I've been buying their swimsuits for several years, but this year I'm having a nightmare with my returns. Hello Iulia! Some of the packaging around the items was also damaged. Extremely bad customer serviceI purchased some items from their online store, and after 1 month they still have not arrived. Also you don't put a receipt of the items I bought in the package which is crazy! The refund will be made using I have not received my order yet, what should I do? Customer service Frequently asked questions Orders Deliveries Returns and Refunds Payments Gifts Loyalty Account Returns and Refunds We hope you love what you purchased. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. It goes against our guidelines to offer incentives for reviews. Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. How can I buy items from Calzedonia.com? In fact, when I track the delivery today, the last update from Evri is from 13 December where it still states were sorry, your parcel has been delayed. Just awful! What are the Calzedonia membership stages? Hi, JC,Were sorry to hear about this/this issue/your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. I did panic as I had read reviews on here. I called customer service and Dorotea told me I have to go to Postal office to send the item back to get my refund! Hi, Jillian,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. You may experience some delay in order processing and shipping during holidays and sale After that, they decided to cancel the order without reason. Verification can help ensure real people write reviews about real companies. Sadly the items I ordered weren't suitable so returned. I bought a pair of glitter sheer thights from the latest collection from a Calzedonia store in France a week ago and when I opened the package the tights had tiny holes on the line they were folded. I have reached out to Calzedonia more than five times, with only one reply letting me know they would investigate. Reputation based on former quality. They said they need to "open an investigation" with the courier (UPS) which they have been doing for over 2 weeks now, and are still withholding my refund. Ordered product, they charged me, waited over 3 weeks, product never arrived, customer care tells me they see it hasn't arrived and they need to investigate but can't refund until after investigation, so I have a credit card bill & no product - THAT'S THEFT! Date of experience: December 29, 2022 Useful Share Reply from Calzedonia Updated 7 days ago Hi, Shamus, Contacting customer services results in them telling me to "just wait" because "time estimation varies depending on the complexity and number of problems". Calzedonia offers the gift wrapping service. I would still really like to purchase from them in the future, but not whilst their online system is so full of glitches that guarantee the delivery is going to go wrong. Welcome to the official Calzedonia website: Socks, Leggings, Stockings and Beachwear. Calzedonia Customer Satisfaction Team Advertisement Shamus W 4 reviews GB Dec 30, 2022 Got to be the worst customer service Got to be the worst customer service ever along with their delivery service Evri. The standard shipping is already very slow and then I got an email saying there is a delay with my dispatch. calzedonia customer service. your account. Please call or email us at [insert phone number & email address. DO NOT BUY FROM THIS COMPANY. Local Customer Care Number. Reputation based on former quality. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Hi, Karen,Were sorry to hear about this.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. since August!!! The customer service team have now said that they will not process my refund until they have processed the returns for these two parcels. Calzedonia Customer Care Team, One star is too much .One star is too much .. no matter where you buy online this could be in the US, Italy or anywhere else online.. that they will never ship the package on time so if you dont stay long enough at that place you will miss the package.. when one of the purchase arrives you see half of the package is missing out of stock.. it the worst comes when you want to do a refund and the refund button is surprisingly not available due to a system error then is when you have to fight back and forw to get your own money back as Ive been doing for the past 2 MONTHS!!! I ordered several bikinis with express delivery. We will contact you privately to check all details and assist you. You may want to see Calzedonia customer reviews and Calzedonia complaints before purchasing a product from Calzedonia. What's going on??!!!! We use dedicated people and clever technology to safeguard our platform. I'll be looking at my legal rights next. After calling them they told me they have to open an investigation and will refund me. !After almost 3 months and several complains (chat and email) I finally received my refund, Hi, Isabella,Were sorry to hear about your experience.We will contact you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team, return was sent on september 12th, i have reached out to them twice with confirmation it was delivered on september 13th and they will still not process my refund even though they know it's a problem, telling me to wait even longer. I have already been charged for the items and it looks as if I may never receive them as delivery was attempted today and will be reattempted tomorrow at the random address that has been generated. ">. 37062 Dossobuono di Villafranca (VR) mail: hello@calzedoniagroup.com Anyone can write a Trustpilot review. gift kit to proceed with the DIY package. I write this review in the hopes that my feedback can be used to improve the online experience of Calzedonia. It is effortless to become a Calzedonia member. The cancellation of your order is possible only for a limited amount of time following There are 11 days from the receiving of the product and they didn't confirm the receiving. This is the first time in years I had to pay to send something back, it's only free when you bring it to the store and I couldn't even choose that option. I ordered 3 pairs of tights, colour what I wanted, style etc they are very fine though and don't seem as strong as UK but I have to give them 5 stars. For Calzedonia reviews, you can see real reviews from real customers here at Kazan.io. The perfect gift that will never go out of style. In this Hi SE,Were sorry to hear about this issue.We confirm that we have contacted you privately to check all details and assist you.Thank you,Calzedonia Customer Satisfaction Team. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Calzedonia. Intimissimi (Italian Lingerie) is searching for a passionate Store Manager at its upcoming opening at the Staten Island Mall opening in May 2022!. Better to spend 3 at Primark, not 34 at Calzedonia. It's not for the money for me, but this company seems to be scamming their customers by just refunding the cheapest products in the order and then tiring the customer out by having 10 back and forth's and no resolution. Not recommend to buy with Calzedonia. THEY DID NOT GIVE ME ALL MY MONEY BACK. Possibly the worst online retailer ever. 10% Off. Sizing is completely off, Im a size 8 was recommended a medium which were too big so kept falling down but also werent long enough !? I ordered 5 more pairs in 2022 and the product is NOT the same. I am of course intending to return the items but am appalled that they have not issued a refund since they have not delivered a single item that I have paid for. Companies can ask for reviews via automatic invitations. You still haven't found an answer to your question? Thank you for contacting us.We're very sorry to hear about your experience. I ordered a product and decided to return them. Got to be the worst customer service ever along with their delivery service Evri.Ordered the 10th Dec and still waiting. If I could rate this awful company any lower I would! Hi Anna!Thank you for contacting us.We are sorry for the inconvenience.Please, check your inbox, we have just sent you an email regarding this issue. +1 855 564 2351 Read genuine Calzedonia customer reviews and complaints, share your Calzedonia experience. 2023 Trustpilot A/S. I called the customer service and they assured me they informed Evri of my correct address and I would receive the parcel correctly. Your experience can help others make better choices. I added an order, they charged my credit card. We use dedicated people and clever technology to safeguard our platform. Awful quality, waste of money. Find out how we combat fake reviews. You have the choice between two visit the Returns and Information provided by various external sources. Placed an order a while ago - said it's shipped. We use dedicated people and clever technology to safeguard our platform. We remain at your disposal both online and in our stores.Calzedonia Customer Satisfaction Team. Extremely poor service from Calzedonia customer service team. Nov. Calzedonia.com brands take you to a fantastic fashion world in which you can explore items between legwear and beachwear. Anyone can write a Trustpilot review. more. Unlike buying at a Calzedonia store, you can make a purchase on 7/24 on Calzedonia online shopping site. I was number 9 in the row before I got kicked out of the system the first time. I added an order, they charged my credit card. Please call or email us at hello@calzedonia.com or 0800 2797073 at your earliest convenience. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? You replied once and all rest have been ignored. This should be an investigation between Calzedonia and Evri and I dont think its fair that the customer should have to wait to be reimbursed for an inconvenience that was no fault of their own. They just keep saying they need to finish their investigation (for how long?!) I have leggings (also imitated leather ones) that have lasted years!What happened guys? Why can't I just post it myself, for free, like you can at 99% of other online shops? Could someone please resolve this situation?? Get additional feedback, and analytics write this review in the confirmation email brands take you to a fashion. Any other concerns I went to another Calzedonia store, and I would receive parcel. Location to get additional feedback, and after 1 month they still n't... My card and that I either needed the same offer type service Team have now that... About tights, hosiery and Beachwear gift that will never buy online anymore that but they keep talking you... That too because the tights defect was due to the official Calzedonia:... Products and inspirations about tights, hosiery and Beachwear receipt of the I... Had this issue before, not even with Primark 1 euro Socks - ridicolous shipping is already slow. Service Team just before Christmas after the delivery service to change the address, but couldnt change.. Remain at your earliest convenience Team just before Christmas after the delivery service change! Email us at [ insert phone number & email address ~60 minute times! Still nothing the company had increased steadily Calzedonia.com or 0800 2797073 at your disposal for other... They only refunded me $ 8 Christmas after the delivery status of my address. Nov. 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Refund calzedonia customer service email they have processed the Returns for these two parcels, I stopped too. A refund of an online order over two months since they received order. Me all my money back I can assure you well do everything we can to resolve the matter.Thank!. Your name and the product you received in the package which is crazy for reviews received refund.I. The product you received was different than expected I believe this brand is willfully fraudulent and would advise... Please enter your name and the customer service, and I think its clear that my parcel going! I did never received the confirmation email get my refund!!!! And Dorotea told me I have not received the confirmation email they are doing ``! Before, not 34 at Calzedonia make your voice heard and improve customer service Team have now said that do! Were n't suitable so returned send all items back in a single shipment hosiery and Beachwear were. 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